FAQs

What is the lead time?

Wedding Traders aim to have orders (unless stated otherwise on product page) shipped within 3-5 working days from when the order is received, but it is often sooner. Once dispatched, we will email you to let you know the goods have been sent. Any delivery times quoted are an indication only.

Favours and some other handmade products will take 10-15 business days to be dispatched. Lead times outside of 3-5 working days will be mentioned on the product page.

If you have an urgent order, please let us know before you make payment so we can confirm if your deadline can be met.

 

Where do you deliver?

We deliver all over Australia. We do deliver overseas by request, email us at info@weddingtraders.com.au for a shipping quote. 

 

What are the delivery costs?

Read more about delivery here.

 

What’s our return policy?

We only return items that are faulty. Read more about our return policy here.

 

How do I track my order?

We will send you an email once dispatched with a tracking code for all our orders.

 

Where are your store locations?

We are based in Sydney, Australia.  We will soon be opening a showroom in the inner west, Sydney!  Sign up below and we'll notify you when you can pop by!

 

Can you do custom orders?

We love originality! Send us an email to info@weddingtraders.com.au with your request whether it's a customised cake topper or favours with a twist, and we'll see how we can help.

 

Can you give me styling advice for my wedding?

Our knowledgeable, well-researched stylists have a keen eye for the simply beautiful, the fabulous, the quirky and the quaint. If you'd like some guidance or styling advice, please drop us a line at info@weddingtraders.com.au  We're here for your every wedding need!